Pre-order FAQ

What is a pre-order sale?

A pre-order sale allows customers to purchase items before they are officially available for shipment. This process enables customers to secure products that may be in high demand or limited supply.

How does the pre-order process work?

When you place a pre-order, you are reserving the item and agreeing to pay for it in advance. Once the product becomes available, we will process your order and ship it to you promptly.

When will my pre-ordered items be shipped?

Shipping timelines for pre-ordered items will be specified on the product page. A typical completion timeframe is 4-6 weeks. Once the product is in our possession, we will begin packing orders, and you will receive a shipping notification.

Will I be charged immediately for my pre-order?

Yes, the payment for your pre-order will be processed at the time of purchase. This ensures that your item is secured and reserved for you.

Are pre-ordered items eligible for refund?

Pre-ordered items are subject to our standard refund policy.

Can I combine my pre-order with other items in my order?

In-stock orders containing pre-order items will be dispatched alongside the arrival of the pre-order item.